Monday, January 19, 2009
If I had wheels...
...apparently, rather than a tea cart, I would be a baby stroller.
Found this the other day while I was goofing around Googling myself. It was for sale in South America, and is called the Silla Dakar Neon Nurse. Seriously!
I chose that image to share because this has been a day heavily featuring customer service. Two different people emailed me wondering where their book might be, so I had to explain the PO's little funny ways re a. holidays and b. media mail shipping to US addresses overseas, such as to the Marinana Islands. (Which I always think of as the Marinara Islands, as though their chief national product was spaghetti sauce or something.)
Then there was the voice mail message from someone who had found my listing for a very old book of stories about Lincoln. She wanted to know if I had priced it so cheaply because of the condition. Which is, in fact, exactly why.
She continued in some detail, telling me she had the same book, BUT with all the pages and with the cover still on. And that...was the sum total of the call. I suppose I should call her back, even though I have no idea what, if anything, she actually wanted....
All this was balanced out by MY chance to be a complaining customer. For some reason we had bad hotel luck at MileHiCon last year; little annoyances like room keys that wouldn't stay working, even when they replaced them twice, an internet connection we paid extra for that ALSO quit mid-stay, and not enough hot water for a bath. I had filled out a survey and gotten a nice apology in a more or less timely manner, but had not yet gotten around to answering that with the details as requested. So today I did (my inbox is down to 56!!) and, somewhat to my surprise, they wrote back offering to comp me a night's stay.
Since I have a meeting to attend in Denver at the end of the month, I decided I might as well go for it. Time will tell if this is a good idea or NOT.
Found this the other day while I was goofing around Googling myself. It was for sale in South America, and is called the Silla Dakar Neon Nurse. Seriously!I chose that image to share because this has been a day heavily featuring customer service. Two different people emailed me wondering where their book might be, so I had to explain the PO's little funny ways re a. holidays and b. media mail shipping to US addresses overseas, such as to the Marinana Islands. (Which I always think of as the Marinara Islands, as though their chief national product was spaghetti sauce or something.)
Then there was the voice mail message from someone who had found my listing for a very old book of stories about Lincoln. She wanted to know if I had priced it so cheaply because of the condition. Which is, in fact, exactly why.
She continued in some detail, telling me she had the same book, BUT with all the pages and with the cover still on. And that...was the sum total of the call. I suppose I should call her back, even though I have no idea what, if anything, she actually wanted....
All this was balanced out by MY chance to be a complaining customer. For some reason we had bad hotel luck at MileHiCon last year; little annoyances like room keys that wouldn't stay working, even when they replaced them twice, an internet connection we paid extra for that ALSO quit mid-stay, and not enough hot water for a bath. I had filled out a survey and gotten a nice apology in a more or less timely manner, but had not yet gotten around to answering that with the details as requested. So today I did (my inbox is down to 56!!) and, somewhat to my surprise, they wrote back offering to comp me a night's stay.
Since I have a meeting to attend in Denver at the end of the month, I decided I might as well go for it. Time will tell if this is a good idea or NOT.
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