Wednesday, January 17, 2007
Why small towns rock, Part 1,387
It was -16F here last night. But we are all alive and warm!
I had gone to bed Monday night worrying a little about our propane supply. The local paper and radio stations have been telling people that the propane companies CAN'T fill your tank if they can't get TO your tank.
Our tank. That little gray thing at the top of the snowdrift in front of the tree in the center is the hatch on top. The whole tank's about four feet high.
We are on a route where the propane guy comes by and checks you about once a month. If you need it, they top you up and send you a bill. We'd been feeling lucky they had come by on December 18th, before the blizzards came, and put in 150 gallons. Also, we have good insulation here. But the question was, how long would the propane last with the weather this cold? Would it hold out until we could get that half of the driveway cleared?
The guy called yesterday and I explained our dilemma. He said he would drive by and take a look to see how much we still had.
I heard the big ol' truck pull up in the road a little later. When I went to look, our guy was digging down through the snow and ice to get to the tank hatch, which he then pried open using the shovel edge. I thought that was extra nice of him, to go to all that trouble. But THEN he went and got out the LONG hose, and dragged it all the way to the tank through the snow so he could add more propane!
This is what you call good customer service! It even beats the time we accidentally ran out on SuperBowl Sunday, and they came out to do an emergency refill during half time! The guy said he didn't mind, his team was losing anyway.
But that is why I say small towns, and Wallace Gas and Oil rock!
I had gone to bed Monday night worrying a little about our propane supply. The local paper and radio stations have been telling people that the propane companies CAN'T fill your tank if they can't get TO your tank.
We are on a route where the propane guy comes by and checks you about once a month. If you need it, they top you up and send you a bill. We'd been feeling lucky they had come by on December 18th, before the blizzards came, and put in 150 gallons. Also, we have good insulation here. But the question was, how long would the propane last with the weather this cold? Would it hold out until we could get that half of the driveway cleared?
The guy called yesterday and I explained our dilemma. He said he would drive by and take a look to see how much we still had.
I heard the big ol' truck pull up in the road a little later. When I went to look, our guy was digging down through the snow and ice to get to the tank hatch, which he then pried open using the shovel edge. I thought that was extra nice of him, to go to all that trouble. But THEN he went and got out the LONG hose, and dragged it all the way to the tank through the snow so he could add more propane!
This is what you call good customer service! It even beats the time we accidentally ran out on SuperBowl Sunday, and they came out to do an emergency refill during half time! The guy said he didn't mind, his team was losing anyway.
But that is why I say small towns, and Wallace Gas and Oil rock!
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