Thursday, July 07, 2005
Wow, fast!
Color me impressed.
As you may recall me mentioning, we live in a fairly remote rural area, and sometimes when it's stormy, the power goes out. This is an annoying thing in general, but worse when you work on computers and can lose hard-slogged work at the whim of the gods of electrical connectivity.
So we bought a battery backup thingie a few years ago, and when it started getting old and crotchety (as they do after a few years), last fall we got a big shiny one made by APC, which has enough battery power for both our set-ups plus the hub and router and all. It cost about $100 with the shipping.
Our electrical company provides (for a modest monthly fee) something called a Storm Trapper that is like a surge protector for the whole house, so with that and the surge protection that comes with the battery pack, we felt pretty secure. Except (as you also probably remember) the phone line does NOT feed through the Storm Trapper, so that went a surge came in on that, the poor battery pack had to sacrifice itself for the good of the other appliances.
Right, cutting to the chase. When I contacted the APC company, they emailed back promptly to say that the warranty was still good and if I shipped back the old one, they would send me a new one. In fact, if I wanted to provide a CC number, they would cross ship, not even waiting for mine to arrive!
So I sent the old one via UPS on June 29, and just a few minutes ago UPS drove up with the replacement!
Moral of the story, if you need battery back-up and/or surge protection, APC is a good place to get same.
As you may recall me mentioning, we live in a fairly remote rural area, and sometimes when it's stormy, the power goes out. This is an annoying thing in general, but worse when you work on computers and can lose hard-slogged work at the whim of the gods of electrical connectivity.
So we bought a battery backup thingie a few years ago, and when it started getting old and crotchety (as they do after a few years), last fall we got a big shiny one made by APC, which has enough battery power for both our set-ups plus the hub and router and all. It cost about $100 with the shipping.
Our electrical company provides (for a modest monthly fee) something called a Storm Trapper that is like a surge protector for the whole house, so with that and the surge protection that comes with the battery pack, we felt pretty secure. Except (as you also probably remember) the phone line does NOT feed through the Storm Trapper, so that went a surge came in on that, the poor battery pack had to sacrifice itself for the good of the other appliances.
Right, cutting to the chase. When I contacted the APC company, they emailed back promptly to say that the warranty was still good and if I shipped back the old one, they would send me a new one. In fact, if I wanted to provide a CC number, they would cross ship, not even waiting for mine to arrive!
So I sent the old one via UPS on June 29, and just a few minutes ago UPS drove up with the replacement!
Moral of the story, if you need battery back-up and/or surge protection, APC is a good place to get same.
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