Thursday, June 02, 2005
Six Someones Getting A Letter
"Someone's gettin' a letter...." is a code phrase Damaris came up with. It means, in general, "Uh-oh, Mom is so mad she's actually going to DO something!"
Don't know if I mentioned it here before, but when Damaris decided to make the plunge to be a Jr. Partner in NeonHearts.com, part of the arrangements were to help her get a new computer. As we have done quite a few times in the past, we got an eMachines unit through Best Buy. It was a real bargain, a full bundle for well under $500 (after rebates) including the shipping.
There was shipping because this time we didn't happen to be near one of their stores. But what the hey, life is all about new experiences, right? Yeah, right.
What you get at a Best Buy store when you buy an item that has rebates is yards and yards of register tapes and receipts. For an online sale, it seems you need to print off the needed stuff. OK, doable. Except for in the way it was NOT and the pop-up saying "Order Receipt" wouldn't print. But I compared the page it was popping up FROM and saw there was no problem, as the info on the page called "Order Details" was IDENTICAL except for the bits of Best Buy ads and links around the edge.
Lexmark and eMachines, who were providing 3 of the 6 (!!!) rebates offered on this bundle agreed with my assessment. Oddly, Best Buy did not.
I got a series of three letters claiming I had not sent them anything to prove I had actually, you know, bought the computer. (Except that Order Details page which had the full total receipt on it which I guess they did not recognize because of not reading it. Or something.)
I called the number in the first letter, jumped through all the hoops and ran through all the voice mail mazes and finally got to talk to a very snotty young man who was no help whatsoever. Then I tried the web page, which at least got me a poorly spelled but sincere paragraph stuck in the middle of the boiler plate reply. But again no help.
So today I cleared my desk, cranked my knuckles and got down to it. And now in a few days three Rebate Office people will get a Snarkfest of a cover letter, assorted requested inclusions, a copy of the Order Details and Order Receipt pages with an invitation to explain what the difference could possibly be in the two identical relevant sections, plus a copy of the even more snarkful letter being sent out to assorted Corporate Customer Care honchos as listed on the web site.
In THAT letter, the Honchos were not only asked to explain why one arrangement of data is required, yet its exact duplicate is not acceptable, but also what they intend to do to recompense me for the time, expense and stress it caused me to have to deal with this. AND to name me ONE REASON we should not cut up our Best Buy cards and never darken their doors again.
I'll let you know how it all comes out.
Don't know if I mentioned it here before, but when Damaris decided to make the plunge to be a Jr. Partner in NeonHearts.com, part of the arrangements were to help her get a new computer. As we have done quite a few times in the past, we got an eMachines unit through Best Buy. It was a real bargain, a full bundle for well under $500 (after rebates) including the shipping.
There was shipping because this time we didn't happen to be near one of their stores. But what the hey, life is all about new experiences, right? Yeah, right.
What you get at a Best Buy store when you buy an item that has rebates is yards and yards of register tapes and receipts. For an online sale, it seems you need to print off the needed stuff. OK, doable. Except for in the way it was NOT and the pop-up saying "Order Receipt" wouldn't print. But I compared the page it was popping up FROM and saw there was no problem, as the info on the page called "Order Details" was IDENTICAL except for the bits of Best Buy ads and links around the edge.
Lexmark and eMachines, who were providing 3 of the 6 (!!!) rebates offered on this bundle agreed with my assessment. Oddly, Best Buy did not.
I got a series of three letters claiming I had not sent them anything to prove I had actually, you know, bought the computer. (Except that Order Details page which had the full total receipt on it which I guess they did not recognize because of not reading it. Or something.)
I called the number in the first letter, jumped through all the hoops and ran through all the voice mail mazes and finally got to talk to a very snotty young man who was no help whatsoever. Then I tried the web page, which at least got me a poorly spelled but sincere paragraph stuck in the middle of the boiler plate reply. But again no help.
So today I cleared my desk, cranked my knuckles and got down to it. And now in a few days three Rebate Office people will get a Snarkfest of a cover letter, assorted requested inclusions, a copy of the Order Details and Order Receipt pages with an invitation to explain what the difference could possibly be in the two identical relevant sections, plus a copy of the even more snarkful letter being sent out to assorted Corporate Customer Care honchos as listed on the web site.
In THAT letter, the Honchos were not only asked to explain why one arrangement of data is required, yet its exact duplicate is not acceptable, but also what they intend to do to recompense me for the time, expense and stress it caused me to have to deal with this. AND to name me ONE REASON we should not cut up our Best Buy cards and never darken their doors again.
I'll let you know how it all comes out.
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